Help center
How can we help?
Short answers for the pods and the app, written for runners and dancers. Search, or pick a topic.
Quick fixes
What are you seeing right now?
Getting started
What you need, how to wear the pods and your first run.
Pods, lights & battery
What the light means, charging, sleep, care and the battery.
- What do the lights on my pod mean?
- How do I charge my pod, and how long does the battery last?
- My pod won't wake up or turns off by itself
- Which pod is which?
- Care, cleaning and safety
Connecting
Browsers that work, iPhone, Bluetooth and pods that don't show up.
Recording
The record steps, standing still, phone-only recording and signal quality.
Your results
Reading your verdict, focus, findings and confidence.
Account & data
Sign-in, sync, downloading and deleting your data.
Metric glossary
Every number the app shows: what it is, how we measure it and what's typical.
- Left vs right (symmetry)
- Form over the run (fatigue)
- Running Form score
- Steps per minute (cadence)
- Stride time
Still stuck?
Email us with what you tried, your browser and phone or computer. A real person answers; we aim to reply within 2 working days.
Looking for product questions before you buy? See the FAQ. Privacy and terms: Legal. Web app: app.readmymove.com.
ReadMyMove shows how you move. It does not assess injuries or health. If you have pain, see a health professional. If you're pain-free, there's no need to change something just because it differs from a typical range.